Privacy Policy

Last updated: 07/11/2024

This information is provided pursuant to EU Regulation 2016/679 (GDPR) to inform users of the website of "La Grotta Di Benikulà", located in Pantelleria, Sicily, on the management of personal data. The Data Controller is GIUSEPPE ROMEOestablished in Pula, Via M.L.Ferrarese Ceruti 67, 09010

1. Types of Data Collected

We collect different types of personal data for specific purposes:

Contact details: name, email, telephone
Reservation data: arrival and departure dates, room preferences
Navigation Data: IP address, tracking data, cookies

2. Methods of Data Collection

Data are collected through:

Booking or contact forms
Cookies and other tracking technologies (Google Analytics, Google Search Console, Facebook Pixel, Hotjar)

3. Purpose and Legal Basis of Processing

The personal data collected are processed for the following purposes:

Reservation Management: to process and confirm bookings made
Communication with the Customer: to provide additional information or assistance on booking
Marketing activities: only with explicit consent, to send promotions and updates

The legal basis for the processing is the consent given by users at the time of data collection.

4. Sharing of Data with Third Parties

Data may be shared with:

Email and SMS providers: for communication management
Marketing and CRM services: for marketing activities, only if authorised by the user

5. Data Retention Period

Personal data are stored for as long as necessary according to the purpose of processing:

Reservation data: retained until the user requests deletion
Marketing Data: retained until consent is revoked by the user

6. Rights of the User

Users have the right to:

Access, rectify or delete your personal data
Restricting or opposing data processing
Withdrawing consent for data processing for marketing purposes

To exercise rights, the user may contact the Controller by email or contact form.

7. Security Measures

We take technical and organisational measures to protect data, including:

Cryptography personal data
Regular Backups to ensure continuity and security of information

8. Cookies and Tracking

We use cookies to improve user experience and collect browsing data through third-party services, including:

Google Analytics and Google Search Console: to monitor and analyse site traffic
Facebook Pixel: for targeted marketing activities
Hotjar: to analyse user interaction with the site

9. Contact for Privacy Requests

To exercise your rights or for further information on the privacy policy, you may contact us by email at: [email protected] or use the contact form on the site.

10. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time.